Life Time warranty
It is the aim of www.gem-lab.be to be the premier choice for your fine quality diamonds and jewelry purchase. Our merchandise has a limited lifetime warranty, and is guaranteed against defects in manufacturing and workmanship.
This warranty does not, however, apply to items subjected to excessive wear, abuse, or physical damage whether accidental or otherwise.
Upon acceptance of delivery, insurance and protection of merchandise becomes the sole responsibility of the customer,
If you need assistance with insurance for your diamond engagement ring or other precious jewelry feel free to contact one of our associates, we will be more than happy to assist you.
Trade in Value
We at Gem Lab International also offer a unique value-trade-in opportunity for life. However, given the fluctuations in the price of both natural and lab grown diamonds - certain restrictions apply:
1. Either you value the trade at the CURRENT cost of the ring (or jewelry) and that is the value of your trade-in.
OR
2. You are prepared to spend an additional 50% (or more) on top of the original cost towards your new upgrade.
In the event that you are interested in upgrading, we will find a way to make it worth your while. We still may give you up to 100% of the purchase amount of your item, depending on the current market and the condition of the product.
Customer service is our #1 priority and we strive to be the best.
Feel free to contact us with any questions you might have regarding any of our items before or after purchasing
Free Gift Box
Free? Yes, with Gem Lab
Free of charge, your Diamond Jewelry will be properly secured in our award winning gift boxes. Satisfaction guaranteed.